Return & Refund Policy

Clothaven supports standardized return and refund services to protect every customer’s legitimate shopping rights.

Return Eligibility & Time Limit: Customers can apply for returns or exchanges within14 calendar days after receiving the goods. All returned items must be unused, unwashed, undamaged, with original tags and complete packaging, and resalable condition.

Non-Returnable Items: Customized products, clearance final sale items, and products damaged by personal wearing, washing, or artificial damage are not eligible for return or exchange.

Quality Problem Processing: If the products have quality problems such as damage, wrong goods, missing parts, and obvious process defects, we provide free return, exchange, or full refund services, and we will bear the corresponding return shipping fees.

Personal Reason Returns: If you return goods due to personal preference, size mismatch, or unnecessary purchase, the product price will be refunded after we receive and inspect the returned items. The generated shipping fees shall be borne by the customer.

Refund Cycle: After we receive and confirm the returned goods meet the return standards, the refund will be processed within 3–7 working days. The arrival time of the refund depends on your payment platform’s processing rules.

Return Process: Contact our official email to submit a return application → Wait for official approval → Send back the goods as required → Provide logistics tracking number → Official inspection → Complete refund or exchange.